Frequently Asked Questions

Shrivana Creation Pvt.Ltd (Shrivana) is a leading online & offline saree brand in India. It offers premium-quality sarees in a variety of traditional and contemporary designs. Its diverse collection includes silk, cotton, printed, party wear, wedding, and ready-to-wear sarees. Select sarees also come with blouse pieces, providing added convenience and value. Shrivana ensures every style and occasion is catered to with exceptional craftsmanship and attention to detail.

Shrivana Creation Pvt.Ltd is a registered company, located at:
B-12/196, Ground Floor, Kalyani, Nadia, West Bengal, Postal Code: 741235, India.

Yes, Shrivana Creation Pvt. Ltd. has a physical store located in Kalyani, Nadia, West Bengal. As of now, we do not have any branches, franchises, or authorized resellers. We operate exclusively through our physical store and online platforms, including our website and social media channels.

You can reach us at:

• Store Address: B-12/196, Ground Floor, Kalyani, Nadia, West Bengal – 741235, India
• Instagram: @shrivana.sarees
• Facebook: shrivana
• Website: www.shrivana.com
• WhatsApp: +91-9123627279

Our products are listed on our official website, as well as on our Instagram and Facebook pages. Customers can purchase directly from our website or place an order via Facebook and Instagram by sending a direct message (DM) or contacting us on WhatsApp.

Yes, Shrivana Creation Pvt.Ltd (Shrivana) offers free shipping on all orders delivered within India. Customers can enjoy hassle-free delivery without any additional charges, regardless of the size or weight of their purchase.

However, international shipping is chargeable. International shipping charges vary by destination, weight, & package size. Exact costs are confirmed via WhatsApp or phone. Customers are also responsible for any applicable customs duties & taxes.

All orders at Shrivana Creation Pvt.Ltd (Shrivana) are ready to ship within 24 working hours. Domestic orders are delivered within 5 to 7 working days within India, while international orders are delivered within 7 to 20 working days from the date of invoice.

Yes, Shrivana Creation Pvt.Ltd offers Cash on Delivery (COD). To ensure secure and efficient processing, COD orders may require a brief verification. A small advance payment is required to confirm the order, which helps reduce cancellations and doorstep refusals. Additionally, a nominal ₹100 COD handling charge is applicable on all COD orders.

Our shipping partners include DTDC, Shiprocket, Delhivery, and India Post. We deliver to all serviceable postal addresses across India.

We require 15 to 45 days to complete customer orders/pre-bookings/pre-order items before dispatch. The timeframe depends on the complexity of the saree's work. We will provide an estimated timeline when you place your custom order.

Yes, we provide tracking information with our courier partner's website link and tracking number immediately after shipping. We will send all the shipping details via WhatsApp or phone call, and email if necessary. If you have any further inquiries, you can reach our customer support team via WhatsApp at +91-9123627279.

Shrivana Creation Pvt.Ltd offers a variety of secure online payment methods, including credit/debit cards, UPI, PhonePe, and Google Pay.

In case of payment failure, we recommend contacting your bank or payment provider, as they can assist in resolving this issue directly.

Once your order is successfully placed and payment is confirmed, we will send you an order confirmation via WhatsApp or email.

Yes, Shrivana Creation Pvt.Ltd follows industry-standard privacy policies to ensure the safety of your personal and payment information. We do not share your information with any third parties.

Yes, all saree prices are inclusive of a 5% GST charge.

Orders can be cancelled or modified within 12-24 hours of placing them. The order cannot be cancelled once dispatched, which happens within 24 working hours. However, cancellations or modifications are not allowed for customized items.

You must reach our customer support team via WhatsApp at +91-9123627279 to cancel or modify the order.

Only genuine defects supported by a full unboxing video will qualify for a saree exchange. Returns for a change of mind are not accepted.

We have a NO-REFUND policy. If you find any dispute on your product & for exchanges, please initiate a request within 24 hours of receiving the item, along with a full unboxing video showing any defect.

We do not accept requests beyond 24 hours after delivery. We won’t exchange or accept requests for an exchange saree without a full unboxing video.

Returning a product with Shrivana Creation Pvt.Ltd is hassle-free, with no additional convenience charges. This policy reflects our dedication to seamless service and ensuring customer satisfaction without hidden costs.

Custom, pre-ordered, or pre-booking items cannot be cancelled, modified, or returned.

Yes, if you wish to schedule delivery on a specific date, please mention it at the time of ordering or within 12 hours of placing the order. This cannot be modified once the item has been dispatched.

Please contact our support team immediately via WhatsApp at +91-9123627279. We will attempt to reschedule delivery, though an additional fee may apply for re-delivery, which the customer would be responsible for.

If your order is delayed beyond 15 business days domestically or 25 business days internationally, we will inform you of the reason and provide an updated delivery date.

Our shipping partners are DTDC, Shiprocket, Delhivery, & India Post.

Yes, we offer gift packaging along with a special message option through a gift card. Please request this option when placing your order.

All images and videos on our official Instagram and Facebook page showcase actual products. Slight colour differences may occur due to variations in digital screen displays.

Our support team is available Monday to Saturday, from 11:00 AM to 7:00 PM IST (Indian Standard Time), excluding holidays.

Please contact us via WhatsApp at +91-9123627279, Instagram, or Facebook for assistance.

To preserve your saree's quality, avoid direct sunlight, store in a dry place, and gently hand wash or dry clean as recommended.

Follow us on Instagram and Facebook, and join our WhatsApp and Telegram channels to receive the latest updates on new products and exclusive offers.

Shrivana Creation Pvt.Ltd may participate in both online and offline exhibitions or events. Notifications about upcoming events will be shared on our social media profiles.